{"id":9174,"date":"2014-09-23T20:45:28","date_gmt":"2014-09-24T00:45:28","guid":{"rendered":"http:\/\/chcollins.com\/100Billion\/?p=9174"},"modified":"2022-08-01T07:43:06","modified_gmt":"2022-08-01T11:43:06","slug":"vitamin-whatever","status":"publish","type":"post","link":"https:\/\/chcollins.com\/100Billion\/2014\/09\/vitamin-whatever\/","title":{"rendered":"Vitamin W (for Whatever)"},"content":{"rendered":"

Comment to coca-cola.support@p67ix100.na.ko.com, September 10, 2014 2:39 PM:<\/em><\/p>\n

\"Image<\/a>One of the bottles of a 6-pack of Glaceau Vitamin Water (XXX flavor) had a soapy, filmy, perfumey flavor.\u00a0 We could tell right away that it was off-flavored.\u00a0 It was purchased at an Ingles market in Asheville NC.<\/p>\n

The writing on the bottle is: DEC1514NPA3 followed by 0906 CT488.\u00a0 Another bottle in that six-pack had the same code and tasted OK.\u00a0 I’d like to know what caused this and whether I drank a bad chemical.<\/p>\n

Reply to comment, September 15, 2014 2:26 PM:<\/em><\/p>\n

thank you for contacting glac\u00e9au\u00ae, craig.\u00a0 we appreciate your taking the time to make us aware of your experience and apologize for any inconvenience this may have caused you.<\/p>\n

we are very interested in this unusual situation and would like to obtain additional information, so we can provide a complete report to the appropriate management.\u00a0 we would like to request the following:<\/p>\n

\u2022\u00a0 your daytime telephone number;
\n\u2022\u00a0 the date you purchased the product and the date the incident occurred;
\n\u2022\u00a0 whether or not you still have the bottle;
\n\u2022\u00a0 the\u00a0street address of the store where you purchased the product;
\n\u2022\u00a0 the number of ounces contained in the bottle\u00a0 (for example, 20-ounce plastic bottle);<\/p>\n

please feel free to reply directly to this message with the information and you should expect a response soon.\u00a0 we do ask that you hold on to the packaging until you hear from our representative.<\/p>\n

please include the following reference number in the subject line: \u00a0{ticketno:[8003800771]}<\/p>\n

we appreciate your cooperation and look forward to hearing from you again.<\/p>\n

Alice
\nconsumer relations representative
\nglac\u00e9au
\nwww.glaceau.com<\/a>
\n1-877-GLACEAU<\/p>\n

__________<\/p>\n

Response to Glaceau Coca-Cola, September 15, 2014 5:31 pm:<\/em><\/p>\n

Thanks for your response. Here is the info you asked for.

Daytime phone = 828-254-xxxx
Purchased sometime the first week of September
Opened and tasted the bottle on Sept 10
Purchased at Ingles Supermarket, 915 Merrimon Avenue, Asheville, NC 28804
Purchased as a six-pack of 16.9-oz XXX flavor. We put the six-pack in the fridge when we got home.

We still have the bottle and what remains (a little more than half) of the contents.

My wife Sue and I both thought the product tasted “off”. – Craig Collins, Asheville, NC<\/p>\n

__________<\/p>\n

Reply received via U.S. Mail, September 22, 2014:<\/em><\/p>\n

september 17, 2014<\/p>\n

dear craig,<\/p>\n

thank you for informing us of your experience with out glaceau product.\u00a0 we are sorry to hear that this product did not meet your expectations or our standards.<\/p>\n

the quality of products bearing our trademarks is the cornerstone of our company.\u00a0 for this reason, we work closely with every production facility to provide you with products that meet the highest standards.\u00a0 the details of your experience have been shared with their quality control.<\/p>\n

if you still have the unsatisfactory package, please recycle it at this time.\u00a0 the information you provided is sufficient for quality control purposes.\u00a0 so the production facility does not need to obtain the actual package from you.<\/p>\n

we appreciate your feedback which will help us become a better company and continue to deliver on our promise of better water.\u00a0 please accept the enclosed coupon(s) along with our apologies for the inconvenience.\u00a0 feel free to redeem your coupon(s) at a major grocery retailer.\u00a0 we hope you’ll have the opportunity to enjoy your favorite beverage soon, with our compliments!<\/p>\n

sincerely,<\/p>\n

pamela teamer-yisreal
\nmanager, consumer affairs
\nglaceau<\/p>\n

__________<\/p>\n

Response transmitted via World Wide Web, 8:46 PM, September 23, 2014:<\/em><\/p>\n

Thanks a lot, Glaceau Coca-Cola.\u00a0 First, you never addressed my personal concern about what I had the misfortune to drink.\u00a0 It was all about your so-called quality control.\u00a0 Then, you had the nerve to try to buy me off with coupon(s)<\/em> — even as you decided to send me only one coupon(s)<\/em> — and then it was for a product (Powerade) that was not the subject of this complaint and a product that I do not drink!\u00a0 Thanks a lot, Glaceau Coca-Cola.<\/p>\n

Finally, Glaceau Coca-Cola, spare me from your brand-managers who think the most important thing is for you to use only lower-case letters in your correspondence as you tell me to fuck-off because you have a corporate reputation to maintain.\u00a0 Glaceau Coca-Cola, feel free to use all the lower-case letters in the alphabet to respond to this<\/em>: i will not be drinking coca-cola products NO more.<\/p>\n

sincerely, craig h collins<\/p>\n","protected":false},"excerpt":{"rendered":"

Comment to coca-cola.support@p67ix100.na.ko.com, September 10, 2014 2:39 PM: One of the bottles of a 6-pack of Glaceau Vitamin Water (XXX flavor) had a soapy, filmy, perfumey flavor.\u00a0 We could tell right away that it was off-flavored.\u00a0 It was purchased at … Continue reading →<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-9174","post","type-post","status-publish","format-standard","hentry","category-commentary"],"_links":{"self":[{"href":"https:\/\/chcollins.com\/100Billion\/wp-json\/wp\/v2\/posts\/9174","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/chcollins.com\/100Billion\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/chcollins.com\/100Billion\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/chcollins.com\/100Billion\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/chcollins.com\/100Billion\/wp-json\/wp\/v2\/comments?post=9174"}],"version-history":[{"count":23,"href":"https:\/\/chcollins.com\/100Billion\/wp-json\/wp\/v2\/posts\/9174\/revisions"}],"predecessor-version":[{"id":28302,"href":"https:\/\/chcollins.com\/100Billion\/wp-json\/wp\/v2\/posts\/9174\/revisions\/28302"}],"wp:attachment":[{"href":"https:\/\/chcollins.com\/100Billion\/wp-json\/wp\/v2\/media?parent=9174"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/chcollins.com\/100Billion\/wp-json\/wp\/v2\/categories?post=9174"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/chcollins.com\/100Billion\/wp-json\/wp\/v2\/tags?post=9174"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}