Nice Doing Business with You

My Christmas present this year was an Epson R3000 printer, which promises to give me more artistic control over my photos and cards.  A week after I ordered it from B&H Photo, they reduced the price by $15.  I could have let it go, but recalling the words of radio host Bruce Williams (“If you don’t ask, you don’t get!”) I contacted B&H on their chat line and asked if they had a “price-protection policy” within a certain number of days of purchase.  The representative asked me for my order number, which I supplied.  A few minutes later, he told me I could expect a refund of the difference in 5-7 days.

You know, B&H didn’t have to do this.  I didn’t demand a refund, I just asked a question.  And a few minutes later, I was $15 to the good.

This isn’t the first time I have dealt with B&H Photo.  I have been in their New York store and I do not hesitate to recommend them.  B&H must have figured that a goodwill gesture to me would be worth $15 three times over to them, a smart calculation and a nice way to do business.  Happy Hanukkah, B&H.

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